Ms. Evans walked into the Louisville Urban League asking for advice. Her landlord had a past due water bill at the property she rents. Louisville Water cut her services more than a month ago. They would not reconnect unless the bill was paid in full. An LUL Empowerment Navigator (Community Health Worker) spoke with the water company several times and was able to negotiate a solution for the client and her 2 children. The company would agree to separate her bill from the landlord’s past due amount. The League paid a portion of her balance to get her services reconnected and the Navigator helped her establish a payment plan to complete the remaining amount.
Success stories like these are less about any particular technical skill than they are about time and persistence. The Louisville Urban League understands this need and committed itself to being present and persistent on behalf of community members.
